We Deliver Local Limited Customer Terms

‘We Deliver Local’ and ‘Beelivery’ are trade names of We Deliver Local Ltd.

Customer Agreement

Our agreement with you is solely in relation to the provision of software to enable you to order a delivery. We are not responsible for the delivery driver who makes the delivery to you, nor for the items that he/she delivers. However, we do take all reasonable steps to ensure that you are happy with the service that the delivery driver provides to you.

After you order, we attempt to find a driver who can purchase the items that you have ordered on your behalf and to deliver them to you. By placing an order, you agree that we can share your personal details (including location and phone number) with nearby drivers. We cannot guarantee delivery and if we cannot find a driver within 40 minutes of the time that you place your order, we will cancel the order and send you an email or text message.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases, including alcohol and tobacco, are made directly from local shops. The driver acts as your agent when buying the purchases and your contract in respect of those purchases is with the driver. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop or the driver. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

All items are packaged and are labelled. As products are purchased from different shops and may have been substituted, it is important to check the labels on the products for ingredients and/or allergy information.

We Deliver Local and the driver is responsible solely for delivery of the items.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age must be shown to the driver upon delivery. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

We use your card details to pre-authorise payment for your items. Payment is then taken on delivery. By providing the PIN number that we have given you to a driver, you have confirmed receipt of the delivery.

We aim to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, we do not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If you marked items as non-substitutable and an item does not match the item that you ordered then you can ask the driver to take it back and you will not be charged for that item.

You can cancel an order by contacting us at any time up until the point of delivery.

You understand that there is a mark-up on product prices to reflect the services that you are receiving in relation to them.

In Scotland, the sale of alcohol is prohibited before 10am and after 10pm. Deliveries are prohibited between 12am and 6am.

If you cannot resolve a complaint with a driver to your satisfaction, you may contact us and we will assist in finding a resolution.

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